fg64 Terms & Conditions

1. Definitions & Introduction

These Terms and Conditions ("Terms") form a legal agreement between the fg64 platform and its users ("you" or "player"). fg64 provides online casino, sports betting, and various gaming services for players in Bangladesh.

Some important terms used in this document are defined below:

• "Platform" — fg64's website, application, and all associated digital services.
• "Account" — a player's personal registered account on the platform.
• "Bet" — the monetary amount placed to participate in any game or event.
• "Bonus" — additional credits or rewards provided by the platform.
• "Wagering Requirement" — the condition specifying how much must be wagered before bonus funds can be withdrawn.

These Terms have been prepared in English and apply to players in Bangladesh. In the event of any dispute or need for interpretation, fg64's decision shall be considered final.

2. Eligibility & Age Requirements

To use the fg64 platform, the following eligibility conditions must be met:

• You must be at least 21 years of age. This platform is operated exclusively for those aged 21 and above.
• You must open and use the account in your own name and for yourself — operating an account on behalf of another person is strictly prohibited.
• Each individual may open only one account. If a single person holds multiple accounts, all of them will be closed and any associated bonuses will be cancelled.
• It is your responsibility to ensure that participating in online gaming is not legally prohibited in the area or country where you reside.

3. Account Registration & Security

3.1 Registration Requirements

When opening an account on fg64, you must provide accurate, complete, and up-to-date information. Providing false or incorrect information may result in account closure and forfeiture of any deposited funds. The personal information required at registration includes:

• Full name (as on your national identity card)
• Correct date of birth
• Active mobile number and email address
• Payment method details (registered mobile wallet number)

3.2 Account Security

Keep your account password and login details completely confidential. If you notice any unauthorised access to your account or any suspicious activity, you must notify the fg64 support team immediately. You are fully responsible for any use of your account by a third party.

3.3 Account Verification (KYC)

fg64 may initiate a KYC (Know Your Customer) process at any time for identity verification. As part of this process, you may be required to submit a copy of your national identity card, passport, or other government-issued ID. fg64 reserves the right to put withdrawals on hold until verification is complete.

4. Deposits & Withdrawals

4.1 Deposits

The following mobile financial services are accepted for making deposits on the fg64 platform:

• bKash — Bangladesh's most widely used mobile wallet
• Nagad — digital financial service of Bangladesh Post Office
• Rocket — mobile wallet service of Dutch-Bangla Bank
• Upay — mobile payment service of United Commercial Bank

The minimum deposit amount for each method is ৳200. Deposits are generally credited to your account instantly. Your mobile wallet number must match the name registered on your fg64 account.

4.2 Withdrawals

The minimum withdrawal amount is ৳1,000. Withdrawals are generally processed within 5 to 30 minutes of the request. Withdrawal conditions:

• Withdrawals can only be made to the mobile wallet from which the deposit was made.
• Withdrawals will only be processed after account verification is complete.
• Funds obtained from a bonus cannot be withdrawn until the related wagering requirements have been met.
• If any unusual transaction is suspected, fg64 reserves the right to process the withdrawal only after completing additional verification.

4.3 Currency & Conversion

All transactions on the fg64 platform are conducted in Bangladeshi Taka (৳ / BDT). No currency conversion fees apply. However, any service charges imposed by your mobile wallet provider are your responsibility.

5. Bonus & Promotion Policy

5.1 Welcome Bonus

New players on fg64 receive a 100% bonus on their first deposit, up to a maximum of ৳5,000. For example:

• Deposit ৳1,000 → ৳1,000 bonus → total balance ৳2,000.
• Deposit ৳12,000 → ৳5,000 bonus → total balance ৳17,000.

5.2 Wagering Requirements

A 10x wagering requirement must be met before bonus funds become withdrawable. Wagering is calculated based on the bonus amount only (not the deposit and bonus combined). Example: ৳1,000 bonus × 10 = a total of ৳10,000 must be wagered before the bonus funds can be withdrawn.

5.3 General Bonus Rules

• The bonus applies only once. The same player cannot claim the welcome bonus more than once.
• Bonus funds cannot be transferred directly to another person.
• fg64 reserves the right to change, cancel, or suspend any bonus offer at any time.
• If any fraud or misuse of bonuses is detected, the account will be closed.
• Each promotion has its own validity period — any unused bonus will be cancelled once the period expires.

6. Gaming Rules

6.1 General Gaming Conditions

All games available on the fg64 platform — slots, live casino, sports betting, fishing games, card games — are governed by these Terms. Each game has its own rules, which are displayed during play. Players must read the relevant rules before starting a game.

6.2 Sports Betting

The sports betting section offers markets for cricket, football, kabaddi, and various other sports. The outcome of any bet on an event depends on the official announcement by the relevant sporting authority. If an event is cancelled or postponed, a decision will be made in accordance with fg64's betting policy.

6.3 Technical Issues

If the outcome of any game is affected by a server error, network disruption, or technical issue, fg64 will make a final decision based on system logs and server records. In such cases, fg64's decision is binding and final.

6.4 Fair Play

fg64 operates on a fair play principle. All game outcomes are controlled by a technically certified Random Number Generator (RNG). If any method or strategy is used to influence the outcome of a game, the account will be closed.

7. VIP & Loyalty Program

fg64's VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. A weekly cashback benefit is provided at each tier:

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.5% weekly cashback
• Gold — up to 0.7% weekly cashback
• Platinum — up to 1.0% weekly cashback
• Diamond — up to 1.2% weekly cashback

You can advance to a higher tier through regular play. VIP cashback is automatically credited to your account on a set day each week. VIP benefits are non-transferable and apply to active accounts only.

8. Prohibited Activities

The following activities are strictly prohibited on the fg64 platform and will result in immediate account closure:

• Opening or operating an account using another person's identity.
• Operating multiple accounts under the same individual.
• Deliberately creating multiple accounts with the intent to abuse bonuses.
• Using hacking, automated bots, or software on an account.
• Using the platform for money laundering or illegal financial activity.
• Colluding with other players to manipulate results.
• Intentionally exploiting technical vulnerabilities or bugs in the platform for personal gain.
• Providing false or incorrect personal information.

9. Account Suspension & Closure

9.1 Suspension by fg64

fg64 may temporarily or permanently suspend an account without prior notice in the following circumstances:

• Any violation of these Terms.
• Failure to complete identity verification or non-cooperation.
• Suspicious transactions or fraudulent activity.
• Instruction from a court or government authority.

9.2 Closure by Player

You can close your account at any time — contact the support team to do so. Before the account is closed, you will be given the opportunity to withdraw any remaining balance (subject to wagering requirements being met). As part of responsible gaming, you may voluntarily take a temporary or permanent break from your account.

10. Limitation of Liability

fg64 is an entertainment platform. fg64 bears no responsibility for the following:

• Any financial loss resulting from gaming activity.
• Changes to game outcomes caused by internet disconnection.
• Issues arising from third-party software or services.
• Security breaches of your device or account that occurred due to your own negligence.

The fg64 platform operates with SSL encryption and modern security measures. However, you should be aware that no method of transmitting data over the internet is 100% secure.

11. Privacy & Data Protection

fg64 gives the highest priority to the privacy of players' personal information. The information you provide is used for the following purposes:

• Account verification and management.
• Transaction processing and ensuring security.
• Providing customer service.
• Meeting applicable legal obligations.

Your personal information is not sold to third parties. For more details, please read our Privacy Policy.

12. Responsible Gaming

fg64 takes responsible gaming seriously. Gaming is a form of entertainment — it should never be thought of as a source of income or a solution to financial problems. Our advice for players:

• Set a fixed budget and stick to it.
• Do not increase your bet amount in an attempt to recover losses.
• Avoid placing bets while under the influence of alcohol or when under mental stress.
• Spend time with family and friends and take part in other leisure activities.

If you feel that gaming is having a negative impact on your life, seek help immediately. Our Responsible Gaming page has detailed information on self-exclusion and setting limits. This platform is for people aged 21 and above only.

13. Changes to Terms

fg64 reserves the right to change, amend, or update these terms and conditions at any time. If there are significant changes, players will be notified through the platform or at their registered email address. Continued use of the platform after changes have been made will be considered as your agreement to the new terms and conditions.

Always check the last updated date on this page to confirm the latest terms and conditions. If you object to any change, you may close your account.

14. Contact & Support

If you have any questions or complaints regarding these terms and conditions, please contact the fg64 support team. Our support service is available 24 hours a day, 7 days a week — in both Bengali and English:

• Live Chat — instant support through the platform.
• Email — [email protected]

These terms and conditions apply to players in Bangladesh. In the event of any legal dispute, fg64's decision shall be considered final.