❓ Frequently Asked Questions
fg64's all your questions answered in one place
Payments, bonuses, VIP benefits, support, and responsible gaming — everything you want to know is here on this page, in plain, simple English.
When using fg64, all kinds of questions come to mind — what are the rules for withdrawing money, how do you get VIP cashback, who will help if you run into a problem at 2 AM? That is exactly why this FAQ page was created. More than 20 questions are answered in detail across the four categories below, so you can start or continue playing quickly and with peace of mind. If you cannot find your question, contact our 24/7 support directly.
Responsible Gaming
Watch for a few common signs: spending more than your budget, playing repeatedly to recover lost money, feeling like you cannot control your play, or neglecting family or work. If these signs appear, taking a break is important. It is wise to use fg64's responsible gaming tools and seek advice from a professional organisation.
fg64 is an adult entertainment platform. Only individuals aged 21 or older may open an account and play. Age is verified during account verification. Accounts belonging to minors are closed immediately. Please keep younger family members away from this site.
Yes. You can set a daily or weekly deposit limit from your own account. Once the limit is active, it will not be possible to deposit beyond the set amount. Increasing the limit requires a waiting period, but reducing it takes effect immediately. This feature helps you stay within your budget.
First, speak with the fg64 support team — they can help you confidentially. You can also contact the national mental health helpline or talk with trusted family members. Remember, seeking help is a sign of courage, not weakness.
Yes, fg64 offers both cooling-off (a temporary break) and self-exclusion (a longer-term closure). With cooling-off, your account is temporarily locked for a set number of days. With self-exclusion, your account can be fully closed for a defined period. Contact support to activate either option.
Online betting is for entertainment — not as a source of income. Setting a budget, applying limits, and taking breaks keeps the experience genuinely enjoyable. Playing in a controlled way over the long term protects both your financial and mental well-being. fg64 always prioritises its players' well-being.
Contact & Support
The fg64 support team is active seven days a week, 24 hours a day. Whether it is the middle of the night, early morning, Eid, or a regular workday — you can send a message via live chat at any time and receive a quick response. This round-the-clock service is maintained with the convenience of users in mind.
Before reaching out, have your account username or registered phone number, a detailed description of the issue (when it happened, what you were doing), and the transaction reference number if applicable. Providing this information allows the support agent to resolve your issue much faster.
fg64 has two support channels. First, the live chat on the site — which gives the fastest response. Second, email: [email protected] — more suitable for complex matters or when you need to send documents. Both channels are operated 24/7.
The fg64 support team can communicate in both Bengali and English. Bengali-language assistance is provided with Bangladeshi players in mind, so not knowing English is no problem at all. Write in the language you are comfortable with and you will receive a reply in that same language.
How to Withdraw
Yes, the withdrawal process at fg64 runs seven days a week, 24 hours a day. Whether it is 2 AM or a Friday evening — you can request a withdrawal at any time. Via bKash, Nagad, Rocket, or Upay, funds typically arrive within 5 to 30 minutes. Even when banks are closed, there is no delay for mobile wallets.
The minimum withdrawal amount at fg64 is ৳1,000. Withdrawal requests below this amount will not be accepted. However, the minimum deposit amount is just ৳200, which is the same across all payment methods. There is no processing fee for withdrawals.
No. For security reasons, funds can only be sent to a mobile wallet registered under the same name as the fg64 account. Withdrawals are possible to your own bKash, Nagad, Rocket, or Upay number registered in your name. Requests to send funds to a third party's wallet are rejected.
A pending withdrawal is normal — it is usually completed within 5 to 30 minutes. If more time than this has passed, first check your mobile wallet's transaction history. If the funds have not arrived, contact us via live chat or at [email protected] with your withdrawal reference number.
Yes. Rocket is Dutch-Bangla Bank's mobile wallet service, and it is one of fg64's approved payment methods. Just like bKash, Nagad, and Upay, both deposits and withdrawals can be made via Rocket. The minimum deposit is ৳200 and the minimum withdrawal is ৳1,000.
VIP & Cashback
fg64 has a total of 5 VIP tiers: Bronze, Silver, Gold, Platinum, and Diamond. The weekly cashback rate increases at each tier — up to 0.2% at Bronze, 0.5% at Silver, 0.7% at Gold, 1.0% at Platinum, and 1.2% at Diamond.
VIP tiers move up through regular and active play. The more games you play and the more activities you participate in, the faster the opportunity to advance to the next tier. Promotion happens automatically once a specific threshold is met, and the support team will notify you.
Cashback is determined based on your total wagers for each calendar week, according to your VIP tier. For example, if you are at the Platinum tier, you can receive up to 1.0% back on wagers placed that week. After the weekly period closes, cashback is added to your account on the designated day.
The Diamond tier is fg64's highest VIP level. At this tier, weekly cashback reaches up to 1.2%. Diamond members can also receive priority support, early access to special promotions, and personalised offers. Specific perks depend on the member's activity.
Once cashback is added to your account, it becomes usable as balance. Eligibility for use and withdrawal depends on the applicable wagering conditions. For detailed terms, refer to fg64's terms and conditions or ask support.
New members automatically start at the Bronze tier and can benefit from Bronze's weekly cashback (up to 0.2%) from the very first week. There is also a 100% welcome bonus — up to ৳5,000 on your first deposit. Playing regularly makes it possible to gradually move up to higher tiers.
Still have questions? We are right here.
The fg64 support team is available around the clock — talk to us in Bengali and get your answer.
Live Chat
Visit the site and start a chat
Available 24/7
Available 24/7
Email Support
[email protected]
In Bengali and English
In Bengali and English
Secure Platform
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Fair play guaranteed
Fair play guaranteed