How do I contact fg64 about responsible gaming?

Reach fg64's 24/7 live chat at any time of day, or send an email to support@fg64.lat. Our support team can assist in both Bengali and English. Your information will remain completely confidential.

21+ only

fg64 Responsible Gaming — Your safety is our priority

Q: Can I restrict a family member from using fg64?

If you are concerned about a family member, let us know at support@fg64.lat or via live chat. The fg64 support team will assess the situation and take appropriate action. For third-party self-exclusion requests, the account holder's consent is generally required, but we always try to help.

Enjoy entertainment in a controlled way — fg64 gives you all the tools you need to build healthy gaming habits.

Why we care about responsible gaming

fg64 believes that online betting and casino games are purely a form of entertainment — not a source of income or a way to resolve financial difficulties. Our goal is to ensure every player can enjoy themselves consciously and with peace of mind.

Millions of people in Bangladesh seek entertainment through cricket, football, or slot games. fg64 has developed a range of practical tools and policies to make that entertainment safer. If you feel your urge to play is growing or that it is having a negative impact on your life, now is the time to take action.

Important: Online betting is for people aged 21 and above only. If you are betting to pay off debt, earn money, or relieve stress — stop now and contact our support team.

We understand that gambling problems or addiction can affect anyone — there is no shame in that. fg64's responsible gaming policy exists precisely so you can stay in control of your own play and get help easily when you need it.

21+

Age Requirement

To open an account at fg64 and participate in any game, you must be at least 21 years old. Access by minors is strictly prohibited.

Safe Gaming Tools

fg64 puts control directly in your hands. You can set each of the tools below yourself and change them at any time with the help of the support team.

Deposit Limit

Set a maximum daily, weekly, or monthly deposit amount. Once this limit is set, you will not be able to add more than the specified amount to your account. fg64 has a minimum deposit of ৳200, but you can set your own limit even lower based on your budget.

Loss Limit

Decide in advance how much you are willing to lose within a given period. Once your loss limit is reached, betting on your account will automatically stop for that period. This protects you from losing more than planned in the heat of the moment.

Session Time Limit

Set how long you want to play in a single session before you start. When the time is up, fg64 will send you a reminder to take a break. Avoiding long sessions is important for your mental wellbeing.

Temporary Break (Time-Out)

If you want to temporarily close your account for a few days or weeks, use the time-out feature. During this period, login and betting will be completely disabled. This is ideal when you need a break to reduce stress or for personal reasons.

Self-Exclusion

If you feel that gambling is having a serious negative impact on your life, apply for a long-term self-exclusion. This deactivates your account for a set or indefinite period. The support team is available around the clock to assist with this process.

Reality Check

fg64 regularly shows you your gaming history, the amount you have deposited, and your overall results. This information keeps you grounded in reality and helps you make informed decisions.

How to activate self-exclusion

You can activate self-exclusion in just a few steps. The fg64 support team will guide you through the entire process.

Contact live chat: Go to fg64's 24/7 live chat and let the support agent know you want to self-exclude.

Choose a duration: Short-term (a few weeks) or long-term (several months or permanent) — let us know what you need.

Identity verification: For security, the support team will verify your account details.

Receive confirmation: Once your account is deactivated, a confirmation will be sent to you by email ([email protected]).

Reactivate if needed: When the set period ends, contact support to reactivate — the support team will assist you before you make your decision.

Recognise the warning signs

If you notice any of the following signs in yourself, it is time to seek help:

Placing more bets to try to recover lost money ("chasing losses")
Hiding your gambling from family or friends
Using money set aside for everyday expenses on betting
Wanting to stop gambling but being unable to
Gambling is affecting your work, studies, or relationships
Betting with borrowed money or facing financial difficulties
Feeling restless or anxious when you are not gambling

Remember: Asking for help is a sign of strength, not weakness. The fg64 support team is ready to help you with complete confidentiality — contact us at [email protected] or via live chat.

Golden rules for healthy betting habits

Set a budget

Before each session, decide how much you will spend and stick to that limit. Treat whatever you deposit via bKash, Nagad, Rocket, or Upay as the price of entertainment — it is better not to expect it back.

Treat it as entertainment

Think of playing at fg64 the same way you think of watching a film or enjoying a sport. Only play with money you are comfortable spending for fun, not money you are counting on winning back.

Take regular breaks

Every 30–45 minutes, get up, drink some water, and take a short walk. Playing for long stretches without a break reduces your judgment and increases the risk of poor decisions. fg64's session timer will help with this.

Keep your emotions in check

Do not bet when you are angry, sad, stressed, or under the influence of alcohol. Your decision-making ability decreases when you are not in a good mental state. Only log in to fg64 with a clear and settled mind.

Protecting minors: your responsibility

The minimum age to open an account at fg64 is 21. If you are a guardian and younger family members also use your device, please take the following steps:

Always keep your fg64 account password private.
Do not save your password in the browser or turn off auto-fill.
Always log out after you finish using the site.
Use parental control software on children's devices.
Never let minors place bets — this is illegal and harmful.

fg64 does not allow minors to create accounts. If you suspect that a minor is using an account, notify us immediately at [email protected].

Family Protection

If family members feel that your gaming habits are becoming a concern, they can also contact the support team on your behalf. fg64 takes family concerns very seriously.

Need help? We are here

24/7 Live Chat

At any time, fg64's support team is ready to help you via live chat. Talk to us in Bengali and they will understand and provide the right assistance.

Email Support

Email [email protected] for confidential help. Our team is here for you whether it is about deposit limits, self-exclusion, or any other concern.

Support in Bengali and English

The fg64 support team provides assistance in both Bengali and English. Contact us in whichever language suits you — there is no language barrier.

Common questions about responsible gaming

To set a deposit limit at fg64, contact the support team via live chat. You can set a daily, weekly, or monthly limit. Keep in mind that the minimum deposit is ৳200 — you can set any personal limit above that threshold.

Yes, once the set period is over you can reactivate your account — but this does not happen automatically. You will need to contact the support team. This pause ensures you can make a considered decision about whether you are truly ready to return. For permanent exclusions the process is different — support will explain the details to you.

No. The minimum age to open an account at fg64 is 21. Age is verified at registration. If a minor attempts to create an account, it will be rejected and, if necessary, the account will be permanently closed.

If you are concerned about a family member, let us know at [email protected] or via live chat. The fg64 support team will assess the situation and take appropriate action. For third-party self-exclusion requests, the account holder's consent is generally required, but we always try to help.

A time-out is usually a short-term break — from a few days to a few weeks. It is meant for temporary rest. Self-exclusion is longer-term or permanent — for those facing serious problems. Both options are available at fg64, and the support team will help you choose the right one.

Reach fg64's 24/7 live chat at any time of day, or send an email to [email protected]. Our support team can assist in both Bengali and English. Your information will remain completely confidential.

Stay safe, play with enjoyment

Play responsibly at fg64. All our games are for entertainment — enjoy them with the right budget and a clear mind.

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