fg64's Privacy Policy

1 What Information We Collect

fg64 only collects information that is necessary for the proper operation of our services. The categories of information collected are listed below:

2 How Information Is Collected

fg64 collects information in several ways, including:

• Information you provide directly: Details you share when registering an account, updating your profile, or contacting us.
• Automatically collected information: When you use our website, technical data is collected automatically through cookies and log files.
• Through third parties: Limited transaction confirmation data from payment processors (bKash, Nagad, Rocket, Upay).
• Verification process: Document information when identity verification or age confirmation is required.

3 How Your Information Is Used

fg64 uses the information collected for the following purposes:

4 Cookie Policy

The fg64 website uses cookies — small text files stored in your browser. Cookies help improve site functionality and make your experience smoother.

Types of cookies we use:

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: Remember your language preferences and personal settings.
• Analytics cookies: Used to understand site usage patterns — all data is anonymous.

You can manage cookies through your browser settings. Keep in mind that disabling essential cookies may cause some site features to stop working.

5 Sharing Information with Third Parties

fg64 never sells your personal information or discloses it to third parties for commercial purposes. However, limited information may be shared in the following situations:

• Payment providers: bKash, Nagad, Rocket, and Upay — only the information necessary to process transactions.
• Game providers: Our approved game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe — minimal gameplay-related data only.
• Technology service providers: Trusted partners who operate our infrastructure — bound by strict confidentiality agreements.
• Legal obligations: In response to a court order or a lawful request from a government authority.

Beyond the cases above, your information will never be shared with third parties without your explicit written consent.

6 Data Security Measures

fg64 uses industry-standard technologies and processes to keep your information secure:

• SSL/TLS encryption: Data transmission is encrypted across all pages of the site.
• Encrypted storage: Passwords and sensitive data are stored in encrypted form — never in plain readable text.
• Access controls: Only authorized staff can access specific data, and only on a need-to-know basis.
• Regular security reviews: Routine audits are conducted to identify system vulnerabilities.
• Firewall and intrusion detection: Multi-layered security measures to prevent unauthorized access.
• Data minimization: Only the information strictly necessary for the service is collected.

That said, no method on the internet is 100% secure. If you suspect a security issue, please notify us immediately at [email protected].

7 Data Retention Period

fg64 retains your information according to the following policy:

• Active accounts: Full information is retained for as long as the account remains active.
• Closed accounts: Retained for the period required by legal obligations.
• Financial records: Retained long-term in accordance with financial regulations.
• Analytics data: May be retained indefinitely in anonymized form.

Once the retention period expires, data is securely deleted or anonymized.

8 Your Rights Regarding Your Information

fg64 believes you should have full control over your own information. To that end, we ensure the following rights:

To exercise these rights or for any questions, contact us at [email protected]. We provide support in Bengali and English, 24/7.

9 Protection of Minors' Information

fg64 is a responsible platform. Our services are intended only for those aged 21 and above. We do not knowingly collect information from any minor.

If we become aware that a minor has mistakenly opened an account, we will close that account and securely delete their information.

To report any matter involving a minor, please contact us at [email protected].

10 How Policy Changes Are Handled

fg64 may update this privacy policy from time to time — due to service changes, legal obligations, or security improvements. For any significant changes:

• The "Last Updated" date at the top of this page will be changed.
• Registered users will be notified by email.
• For important changes, a notice will be displayed on the platform.

Continued use of the service after a change means you have accepted the updated policy. We therefore recommend checking this page regularly.

11 International Data Transfers

fg64's services are intended for the Bangladesh market. Our servers and data infrastructure may be located in various regions. Regardless of where data is stored, the protection standards described in this privacy policy apply.

All third-party service providers who process our users' information are contractually bound to ensure equivalent protection standards.

12 Contact & Complaints

For any questions, concerns, or complaints regarding this privacy policy, please contact our data protection team:

• Email: [email protected]
• Live Chat: Available 24/7 in Bengali and English

We will try to resolve your concerns with the utmost sincerity. If you are not satisfied with the solution we provide, you have the right to file a complaint with the relevant authority.

13 Applicable Law & Jurisdiction

This privacy policy has been drafted in accordance with the applicable laws of Bangladesh. Any dispute regarding the interpretation or application of this policy will be resolved amicably.

The Bengali version of this policy is the authoritative text. If any conflict arises with a translated version, the Bengali version shall prevail.